Accessibility

Xfinity Center strives to make our venue and live experiences inclusive and accessible to everyone.  For more questions, or information not mentioned below, please contact us at (508) 339-2331 or email xfinityguestservices@livenation.com.

ARRIVAL & ACCESSIBLE ENTRANCES

The main entrance and VIP entrances to Xfinity Center are accessible. Our separate accessible entrance is located just to the left of the box office, near the VIP gate. The Backyard Club entrance is accessible but there is a steep hill to get up to the main walkway. There are no steps at any entrances. The path from the main entrance to the covered seating areas and the lawn is accessible by wheelchair. The path to the Woodside covered seating area from the main entrance starts as an uphill walk before leveling off after the covered bridge, approximately 100 yards total. The path to the Lotside covered seating area is a more direct and gradual incline, also approximately 100 yards total. The lawn is accessible by a ramp located on Lotside. The paved pathways up to the lawn are quite steep, the wooden ramp is your best bet! Visit our Guest Services booth at the main entrance if assistance is needed to reach your seat. 

RESTROOMS

All restrooms are accessible at Xfinity Center. 

ACCOMMODATIONS

All concession and merchandise stands are accessible at Xfinity Center.

TICKETING

Accessible tickets can be purchased online via www.livenation.com. You do not need to call the Box Office to place an order as all of our accessible tickets are available through our website. Look for the accessible logo on the Find Tickets page to view all available accessible seats. We do have accessible seating in every price range but be advised it does occasionally sell out. We have limited seating available for guests on the day of the event, so please make sure you purchase accessible seating when you purchase tickets. 

LAWN

Our lawn is uncovered and subjected to the elements. In bad weather, the terrain can become difficult to navigate, making some areas inaccessible for people in wheelchairs or with limited mobility. The lawn is accessible by a ramp located on Lotside. The paved pathways up to the lawn are quite steep, the wooden ramp is your best bet!

ACCESSIBLE PARKING

Upon arrival on event day, inform staff you need accessible parking. A visible state-issued plate or placard is required to use an accessible parking spot. Guests needing assistance who do not have a placard can speak with parking staff to be directed to the accessible lot to drop your passenger off, then use general parking. Accessible parking is subject to availability and first-come, first-served.  Xfinity Center honors any state-issued accessible parking placard for a vehicle that fits in a 9’ x 18’ parking space without impeding the people on either side of your vehicle. Oversized vehicles (e.g. stretch limos, RVs, buses, etc.) with a disabled parking placard will not be allowed to park in an accessible parking space. To ensure you can park as close as possible, we recommend arriving when the parking gates open. If additional assistance will be needed to reach the main gates, please contact us at (508) 339-2331 or email xfinityguestservices@livenation.com.

DROP OFFS & RIDESHARE

When you arrive to the venue, please let the parking staff know that you are dropping someone off and need to drop off in the Accessible Lot rather than the drop off zone in Lot 1. Guests cannot remain in their vehicles during the event. All guests must drop off and return by 9:00pm. No incoming traffic will be allowed after 1 hour before the end of the show. Our traffic plan does not allow for incoming traffic after the show. 

MEDICATION NEEDS

If you need to enter with prescribed medication to be taken during the event, we require that all medication be in its original container with a name that is verifiable with a photo ID. Please only bring what is required for the duration of the event.  We cannot store any type of medication.  Over-the-counter medication must be in its original packaging.   

DIETARY NEEDS

Xfinity Center takes pride in offering a variety of choices for guests with special dietary needs. You may request to speak with a member of our Food & Beverage team with specific questions or concerns. While we will make reasonable efforts to accommodate dietary requests, we cannot guarantee that they will be able to meet all requests.  

SERVICE ANIMALS

At Xfinity Center, we have specific guidelines to ensure all guests and their service animals are supported throughout their visit. 

Service animals are defined by the ADA (Americans with Disabilities Act) as dogs or miniature horses that are trained to do work to perform tasks related to people with disabilities. The work or task the service animal is trained to do must directly relate to the person's disability. Service animals must be housebroken. Service animals are required to behave and not repeatedly bark, growl, jump up on or lunge at other guests or employees. Corrective action must be taken if the service animal is not behaving appropriately.

Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the Americans with Disabilities Act (ADA). Comfort animals, emotional support animals, and therapy dogs are not listed as service animals under Title II and Title III of the ADA. This also applies to the other species of animals wild or domestic, trained, or untrained. The ADA requires the service animal to be under the control of the handler. This may include using a harness, leash, or other tether. Our venue employees are not required to provide for, the care, or supervision of a service animal, including cleaning up after it. Service Animals must remain on the floor and are not allowed on dining chairs or tables in our food and beverage locations. Live Nation and our operating partners have the right to deny access to a dog that disrupts our operations.

Please contact a member of the guest services team if your service animal needs access to a relief area. You will need to exit the venue and re-enter with the assistance of a member of the guest service team.

SIGN LANGUAGE INTERPRETATION

If you will need an interpreter for an event, please email your request to xfinityguestservices@livenation.com at least 2 weeks in advance, after you have purchased your tickets, so we can arrange for an interpreter for your show. When you arrive for the show, if you would like assistance getting to your seating area, please check in with the box office or a guest services supervisor. We would be happy to introduce you to your interpreter for the evening and take you to your seats.  

ASSISTIVE LISTENING DEVICES 

Assistive Listening Devices (ALDs) technology in Xfinity Center is powered by Listen Everywhere Technology™.  This allows you to use your mobile device and headphones as your personal ALD. If you do not wish to use your device, please see the west information booth to get a receiver.  A photo ID is required to be held until the device is returned at the end of the event. 

Apple App Store.  Google Play Store to download the app.  

MOBILITY DEVICE STORAGE

Limited storage is available for wheelchairs, canes, walkers, and other mobility devices. If you need access to your device during the show, please contact a member of the guest services team.  There is limited electrical connectivity in the venue, please contact us prior to your visit for more information.